Shipping & Returns

Shipping Policy

FREE SHIPPING!
on all U.S. Domestic orders of $25 or more

Where do you ship from?

Our warehouse is located in North Las Vegas, Nevada 89115.

Where do you ship to?

We ship worldwide via UPS or USPS.
Note for Canada customers: we recommend using USPS Priority Mail vs UPS Standard as the brokerage fees are lower from USPS.

International Buyers - Please Note:

Import duties, taxes and charges are not included in the item price or shipping charges. These charges are the buyer's responsibility.

Please check with your country's customs office to determine what these additional costs will be prior to bidding/buying.

How long will it take to process my order?

We process orders daily, Monday to Friday from 8:00 AM to 3:00 PM PST.
USPS shipments are picked up at 10:00 AM PST.
UPS shipments are picked up at 2:30 PM PST.
If we receive your order before the pick-up time, we will try our best to ship the same day.

How long will it take to receive my order?

The delivery time will depend of the carrier you choose:

UPS (United Parcel Service):

For your convenience, this map is showing you estimate when UPS Ground will deliver at your door (from the date shipped). Remember: UPS "days" are non-holiday business days (Monday to Friday).

Please refer to the UPS website for more details.

USPS (United States Postal Service):

Domestic Shipping

Overnight Guaranteed Packages (Express Mail)--Next Day
2-3 Day Packages (Priority Mail)--2-3 Days
Ground Packages (Parcel Post, Media Mail & more...)--2-9 Days

International Shipping

Global Express Guaranteed--1-3 Days
Express Mail International--3-5 Days
Priority Mail International--6-10 Days

Please refer to the USPS website for more details.

Is my shipment insured?

Yes, we insure your UPS or USPS shipment at no extra cost.

We want you to be pleased with your shopping experience with us.
If anything is not up to your expectation with the product you receive, we will do anything possible to make it right.

Return & Exchange Policy

Can I return my product?

30 Day Return Policy.

If you are not completely satisfied with a product, you have a full 30 days from the date of purchase to return the product for a refund or store credit.

Restocking Fees

In general we do not charge restocking fees, however it is important that you return items in new condition or as close to new condition as possible. If we deem carelessness has unnecessarily damaged a product being returned, we reserve the right to charge a 10% restocking fee to cover some of the cost involved. Customer's are expected to pay for return shipping charges except in certain damage cases (see Damages).

Refunds and Store Credits

A refund by check or credit card or Pay Pal will be automatically given unless a store credit is specifically requested by the customer. Store credits can be applied to future orders or later requested as a cash refund. Shipping fees are not refunded.

Damages

You will not be charged for shipping twice if a product arrives damaged and requires replacement. If a product arrives in damaged condition, please contact us immediately and provide as much detail as possible. We will work quickly to replace the damaged merchandise. Save the product and packaging and wait for further instructions. We will usually be sending a replacement right away and the damages will be handled separately. Please don't simply return it - we need to process a claim with the shipping carrier first.

Returns

First, please email us with details about why you wish to make a return. This will notify us to expect the return and we can help your return happen smoothly. Here are the simple steps.

Include your packing slip
Package the merchandise carefully to prevent damage and return to:

ChessnGames.com
(your packing slip #)
4390 E Alexander Rd
Las Vegas, NV 89115